Quality assurance
A commitment, not a formality
Quality assurance at Grow Care Agency is a solemn commitment from our management and staff to provide high quality, compassionate and reliable care.
We understand our special responsibility as carers for adults who need the highest level of care and consideration. That is why we have put policies, processes and procedures in place to deliver exceptional care while prioritising the safety and well-being of every person we support.
Our trained healthcare professionals are committed to safe, individualised, person centred and compassionate care, and to respecting our clients' dignity and privacy at all times.
Before a carer reaches your door
The path every carer takes
The person who arrives at your home has been through every one of these stages. Tap through to see what each one involves, and how few applicants make it.
Stage 1 of 7
Application
Every applicant completes a full application: personal details, right to work, education, a complete employment history with any gaps explained, and two referees.
Of every 25 people who apply
Good to know
The checks behind your care
CQC registration and regulation
We are registered with the Care Quality Commission and work in full compliance with its regulations. The CQC is the independent regulator of health and adult social care in England, and it can inspect us at any time.
A robust internal quality system
On top of CQC compliance, we run our own internal quality system: clear policies, processes and procedures that set out exactly how care should be delivered and how the safety and well-being of every client is protected.
Regular audits, internal and external
That quality system is audited regularly, both by our own team and by external parties. The audits are how we find the things that can be better before they become a problem.
How we choose and keep carers
Media reports have shown what happens when people are let down by care workers. We take that seriously. Carers are screened thoroughly, trained properly, and expected to treat every person with the care, respect and compassion they deserve.
Contact the regulator
CQC National Customer Service Centre
You can contact the Care Quality Commission directly at any time about a service it regulates, including ours.
cqc.org.uk
Telephone 03000 616161
Talk to us
Questions about how we work?
Ask us anything about our carers, our checks or our care plans. We would rather you asked.