At Grow Care Agency, quality assurance is more than just a formality; it is a solemn commitment from our management and staff to provide high-quality, compassionate, and reliable care services. We believe it is this dedication that has earned us the trust of individuals, communities, and local authorities as a preferred healthcare provider.
We understand our special responsibility as carers for adults who require the highest level of care and consideration. With this in mind, we have implemented policies, processes, and procedures to ensure that we can meet our goals and objectives of delivering exceptional care while prioritising the safety and well-being of every individual under our care.
Too often, reports in the media have highlighted instances where individuals have been neglected and mistreated by care workers. At Grow Care Agency, it is our utmost priority to ensure that our staff treat each individual with the utmost care, respect, and compassion they deserve.
Our trained and skilled healthcare professionals are committed to delivering safe, individualised, person-centred, and compassionate care to every client we serve. We respect and maintain our clients’ dignity and privacy at all times, upholding the highest standards of quality and integrity in our services.
In addition to maintaining full compliance with the Care Quality Commission’s regulations, we have implemented a robust internal Quality System that undergoes regular audits, both internally and by external parties. This rigorous process helps us identify areas where we can enhance and refine our service delivery.
Furthermore, we have developed an “Excellence in Care” internal monitoring system, which enables us to promptly identify any potential issues within our facilities or with our staff members. This proactive approach allows us to swiftly address any concerns or matters relating to the care of our clients, as part of our Continuous Improvement Initiative to ensure that our services consistently meet the highest standards of excellence.
All reports are meticulously documented in our database and assigned to a dedicated quality manager, who will work closely with you to reach a satisfactory resolution. Our Quality System encompasses a Corrective Action Log, Incident Log, Complaints Log, and a comprehensive Internal Quality Audit process.
Upon request, we are pleased to provide compliance audits and reports, while our CQC reports are readily available on the Care Quality Commission’s website for public review.
CQC National Customer Service Center
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
Telephone: 03000 616161
Fax: 03000 616171
Website: www.cqc.org.uk
